They may offer to fix the broken wheel but the cost could approach the price of a new bag.If you choose to own a Cadillac of luggage then the company will repair the bag no matter what happened to it.Of course, you still have to get the damaged bag to the manufacturer.That would sort of self-insure us in the event of breakage and circumvent the need to ship bags back and forth for repair.
I sent an email to Rick Steves about getting replacement wheels for our bags. Should anything happen to your bag, please contact us and we are happy to help out. High Sierra Luggage Replacement Parts Free Of ChargeIf a defect appears, we will either repair or replace the product (at our option) free of charge. This guarantee does not cover damage caused by an airline or other common carrier. Nor does it cover wear and tear to components and materials which may occur over time with use of the product. This policy seems to be the norm in luggage of this sort, not just this companys policy. You get a much quieter running wheel made with higher quality in mind. There are quite a few design choices incorporating different colors, various specifications of ball bearings, and various durometer (softness) values. I justified the decision with having the ability to replace wheels, in house, as needed in the future. The original wheels ran on an axle that was riveted in place, a method that promotes cheap manufacturing however demoting easy reparability. From the YouTube videos I learned that I could use a Button Socket Head Screw 304 SS - 516-24 x 2 held in place with a Hex Jam Nut 18-8 Stainless Steel - 516-24 for each wheel. The new wheels roll so smoothly and without the noise of the original hard plastic wheels. I have a high Sierra bag that I broke a wheel, but it is riveted onto an axle. High Sierra Luggage Replacement Parts How To Do ThisYou mentioned that you had a similar issue and referenced some web sites that told you how to do this.
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